Account Deletion Request

Request deletion of your Hyperic account and associated data

⚠️ Important: This action is irreversible

Once your account is deleted, it cannot be recovered. All associated wallets, transaction history, and tax data will be permanently removed.

How to Delete Your Account

Hyperic uses Privy for secure account management with automatic account deletion:

Method 1: In-App Deletion (Recommended)

  1. In the Hyperic app: Navigate to Profile tab
  2. Delete Account: Tap "Delete Account" button (red, with trash icon)
  3. Multiple Warnings: Confirm through 4-step warning process
  4. Passkey Authentication: Authenticate with your biometric/Passkey
  5. Type Confirmation: Type "DELETE-MY-ACCOUNT" exactly
  6. Automatic Deletion: Privy SDK immediately deletes via DELETE /v1/users/{user_id}
  7. Processing: Account and all wallets are deleted instantly (within seconds)

Method 2: Email Request

If you can't access the app, email support@hyperic.app and we'll trigger the Privy deletion API for you.

Technical Details: Deletion uses Privy's DELETE /v1/users/{user_id} API endpoint, which permanently removes the user object, all linked wallets, and authentication data from Privy's infrastructure.

Security Features

The in-app deletion process includes multiple security safeguards:

  • 4-Stage Warning System: Multiple confirmation dialogs explaining the consequences
  • Financial Impact Warnings: Emphasis on permanent loss of cryptocurrency assets
  • Passkey Authentication Gate: Biometric/Passkey verification required before proceeding
  • Type-to-Confirm: Must type "DELETE-MY-ACCOUNT" exactly to prevent accidental deletion
  • Rate Limiting: Account deletion attempts are monitored and rate-limited
  • Immediate Processing: No grace period - deletion is instant upon confirmation

What Data Gets Deleted

Upon successful verification and processing, we will permanently delete:

  • User account information: Email, phone number, authentication data
  • Portfolio data: All transaction history, holdings, and performance metrics
  • Tax data: All tax event calculations, summaries, and export history
  • Preferences: User settings, notifications, and app configuration
  • Session data: All active sessions and authentication tokens
  • Support history: Previous support tickets and communications

Data Retention Information

What may be retained:

  • Legal requirements: Certain data may be retained to comply with legal obligations
  • Anti-fraud: Minimal metadata may be retained for fraud prevention
  • Analytics: Anonymized usage data that doesn't identify you

Retention periods:

  • Most user data: Deleted immediately via Privy SDK (within seconds)
  • Anonymized analytics: May be retained for 2 years
  • Legal compliance data: Retained as required by applicable law

Before You Delete Your Account

Consider these important steps before requesting deletion:

  • Export your data: Download all transaction history and tax reports
  • Transfer assets: Move any cryptocurrency to an external wallet
  • Cancel subscriptions: Ensure no active services will continue
  • Save documentation: Keep copies of important financial records

Alternative Options

If you just want to stop using Hyperic temporarily, consider logging outinstead of deletion. You can always return and your data will be preserved.

Contact Information

Support: support@hyperic.app (for deletion assistance)
Privacy questions: privacy@hyperic.app
General inquiries: support@hyperic.app

This policy complies with GDPR, CCPA, and other data protection regulations. For questions about your data rights, please review our Privacy Policy.